Returns & Exchanges
At CLUSE, we want you to be completely satisfied with your purchase. If your new watch or jewelry piece isn't exactly what you hoped for, you can return any item within 30 days of receipt for a full refund.
Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all protective films and tags are intact to qualify for a full refund.
Attach the Label
Download and print your prepaid return shipping label from the portal and securely attach it to the outside of your parcel.
Drop Off and Track
Hand over your package at the nearest designated drop-off point and keep your proof of postage until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing